Friday, 3 May 2013

Dyson DC 44 Animal Trigger Problem Easily Fixed

Dyson DC 44 Animal Trigger Easily Fixed

The Dyson DC 44 Animal is in my opinion the best vacuum cleaner on the market.






It does however have one small design flaw that is easily fixed yourself.

Symptom

The power cuts out even when you are holding the trigger. Or, even worse, the power does not turn on even when you press the trigger hard.

Sometimes letting go of the trigger and pressing it again turns the power back on.

Easily Fixed

Simply wrap the battery with a zip tie. You will need a large zip tie like the one below (any colour you like). And the larger the better because you can snip the excess when tied:

 

 

 
 
Wrap the battery with the zip tie as shown in these pictures below:
 


 
Problem solved. You can vacuum to your hearts content and never worry about the trigger playing up again.
 
Well, as you can see, the trigger is not the problem.
 
Read on to find out why...
  

Background

When I first bought the Dyson DC  Animal, it worked fine. And I was so happy I actually enjoyed vacuuming with my new nifty Dyson. It is light, it doesn't have a cord to drag around, it is powerful, versatile, it does not need bags,  and it really cleans the carpet very well. The ultimate  vacuum cleaner!
 
Then, slowly over a period of time I found that the trigger needed to be pressed a little harder. Then after a bit more time the power was shutting off intermittently and I had to press the trigger again to get the power back.
 
Initially I thought maybe it has a temperature sensor so it shuts off when the motor gets too hot. Not so, as I was soon to find out.
 
Eventually it got to the point where I was pressing the trigger all the time in order to reengage the power.
 
By this time I thought the trigger may be faulty. After some more thought I figured the trigger would be a very robust switch, that should last forever,  and is more than likely not the cause.
 
So what else could it be? Well, as they say in electronics, its an "open circuit". Fancy speak for saying something, somewhere, is not connecting to the power source, or the power source itself is not working.
 
The cause of an "open circuit" can be anything from a fried capacitor or resistor to a "short circuit". But it could also simply mean you have forgotten to plug the device into a power source, or the power switch is not turned on, or the battery is dead or faulty. All these possibilities create an "open circuit" i.e. no power.
 
As my Dyson was fairly new, and knowing Dyson is a high quality brand, I knew the cause of the power cutting out would not be due to a faulty switch, like the trigger, or not even due to a faulty battery, or even some other fried electronic component in the circuit. Quality parts simply last a very long time.
 
So the next obvious place to look was to see if the battery was connecting to the circuit properly i.e. do the battery terminals have a solid, clean connection to the circuit? This is an obvious place to look because the battery is a plug-in device and it needs to make a solid and firm contact to the circuit, or else no power.
 
So I pulled out the battery to check the contacts, and even cleaned them. Tried out the vacuum cleaner again, and still no remedy.
 
Then I thought maybe the battery simply isn't securely located in its socket, so as I vacuumed I decided to press the battery to its socket just by putting my hand under the battery and pushing up. Hallelujah!
 
My hand pressure on the battery allowed the Dyson to work without power interruption.
 
With closer examination I discovered that the weight of the battery causes it to "hang in mid air" while vacuuming. Yes, gravity is a powerful force.
 
And that hanging battery meant it lost partial or full contact with the circuit connector points.
 
Hence, the intermittent nature of the problem, because when you put the vacuum cleaner on another angle (like hanging it back on the wall caddy, or wrestling with it on the floor) the battery would fall back into place; and would stay in place for a little while until your vacuuming motion and/or gravity dislodged it again. 
 

Minor Design Defect That Anyone Can Fix

Well, far be it from me to critique the design of a brilliant Dyson, especially the DC 44 Animal, which is perfection itself in vacuum cleaning, so I won't.
 
The DC44 is the absolute best vacuum cleaner on the market in my humble opinion.
 
To the engineers at Dyson, perhaps I could suggest a new feature? Clips that lock the battery into place, or even a drawer style battery caddy...either would suffice.
 
Happy Dyson vacuuming!

216 comments:

  1. Thanks Taner, I had the exact same fault as you've described. I have had the animal DC44 for about a month and it started cutting out intermittently during use. Agree that it appears to be the battery moving and coming off the contacts. The cable tie is a great fix, you should send it through to Dyson
    Robbie

    ReplyDelete
    Replies
    1. Hallelujah, Hallelujah! lol I'm so glad that I found your post cos I was about to give up on my Dyson until I found the smoking gun from you. However, their switch is a bit sensitive where you have to pull two thirds of the way to get it to come on which it's not good ergonomic. Anyhow, thanks for helping out!

      Delete
    2. Robbie I love you are so amazing and saved my life you should win so many awards I love you you are my best friend kisses all around

      Delete
    3. Taner...
      Thank you so much you have solved my problem and yes you really should send your idea to Dyson...
      like you said the DC44 is a great machine it just needs like you said, "a drawer style battery caddy"
      any way thanks you....

      Delete
    4. Thank you so much Taner. Works great. Was even thinking of investing in another one. Now I don't have to. Hooray!

      Delete
    5. Thanks I have been having the same problem ...love the vacuum so much but was upset with this issue ...thought fore sure it was the trigger...so glad its not. I will try this as soon as I can... I need to know my Dyson is not a lemon

      Delete
    6. Wow such a simple fix to a very frustrating problem. I just put on the zip tie and problem solved. Thanks every-one for the impute.

      Delete
  2. Excellent discovery. I didn't have any zip ties handy, so I just gripped the base with my other hand and it works again! I'll add the tie later for safe keeping. You should subtitle your post "Tyson CSI".

    ReplyDelete
  3. Great tip, thanks! This worked for me too. I have a DC16 Animal. I've had it for years and I love it but recently it has been giving me the trigger problem. Thanks again - saved me.

    ReplyDelete
    Replies
    1. Glad I could help Anon. Yes, it seems this problem has been around for a while...

      Delete
  4. Thanks for the post. I will be going to the store to purchase some zip ties. One question I have, Does the vacuum still fit in the charger with the zip tie attached?

    ReplyDelete
    Replies
    1. I should clarify that I have the DC16 and it has to slide into the charger. Any thoughts?

      Delete
    2. Yes it does, no problem. Just ensure the zip tie socket is not at the back of the battery. Even if ti was you could twist around. The picture shows a good location for the zip tie socket but it could go anywhere except the back of the battery.

      Delete
  5. Great fix! Thanks for saving me time for a solution. Works like a charm.

    ReplyDelete
  6. Thanks! Didn't have a zip tie, but used three wraps of electrical tape and problem solved...

    ReplyDelete
  7. The wire tie stopped my DC44 from shutting off. Shame that a $250 vacuum has to be wire tied to work.

    ReplyDelete
    Replies
    1. Agree. Electrical tape is also an option. Let's hope Dyson fixes the problem in their new models.

      Delete
  8. I've had 2 new batteries and 1 new body off Dyson customer repair and the problem keeps coming back. Your simple cable tie fix works a treat, u sir are a genius! Now what to do with all these spare parts....

    ReplyDelete
    Replies
    1. Thanks Ken, your feedback is appreciated. Hopefully someone that works for Dyson will have worked it out by now. Spare batteries, fantastic!

      Delete
  9. They are making me pay UPS shipping to return by body before they will ship me a replacement. How did you get the parts to keep?

    ReplyDelete
    Replies
    1. It is cheaper to use electrical tape or a cable tie to secure your battery; than it would be to pay for shipping. There is nothing wrong with your Dyson apart from a loose connection. And don't forget to wash your filter in cold water if suction is weak.

      Delete
  10. I really hope this works for me as I just got my dysondc44 just an hour ago and after putting it together I tried it out. It worked less than 10 minutes. I had plugged it in before even trying it out as I thought the battery would not come charged but no light came on so I assumed it was completely charged. Now, deader than a doornail. I've read so much bad stuff about their customer service (being put on hold for long periods, etc.) so I sure hope this is the solution. Money down the drain if it doesn't.

    ReplyDelete
    Replies
    1. As a simple test, hold your hand under the battery and push up. Now press the trigger. If it power comes on then this is proof you have a loose battery connection. You could even wrap it with sticky tape if you are in a hurry. But electrical tape or a zip tie is a little cleaner.

      Delete
    2. Of course, if after the above test the power does not come on, then you may have another problem. Let us know what happens if you can. Thanks.

      Delete
    3. Thanks for that, was getting frustrated with it, works a treat now.

      Delete
  11. Thanks for your help! I tried pushing on the battery with my hand while squeezing the trigger but I guess that is not the problem. The green light comes on when the trigger is engaged but that's all. When I said that is was deader than a doornail I should have said except for the green light on top when the trigger is pressed. I have checked each connection and everything seems to be firmly "in". Is the switch problematic with these vacuums? It's such a pain to repack them and send them back!

    ReplyDelete
    Replies
    1. If the green light comes on when you press the trigger, I doubt the trigger is a problem. It seems like the battery is not fully charged. Have you left it to charge, about 6 hours should do it. When you charge it the plug will have a green light that comes on, when finished the green light on the plug will go off. Also ensure the power cable pin is pushed properly into its socket in the top of the wall caddy or the charger will not work. It sounds like the battery isn't fully charged.

      Delete
    2. I re-read your first post and you said when you tried to charge the battery before first use the green light on the plug did not come on. It should have come on. This means the cable on the charger is not connecting properly to the caddy socket. The pin on the end of the charger cable must be seated all the way into the caddy socket. Push it in to see if it goes in any further, then charge it again. It will need about 6 hours (and the green light on the plug will be on while charging and off when the battery is fully charged).

      Delete
  12. I had a similar problem on my new DC44. Pressure under the battery did not seem to be a consistent solution. The power to the motor from the battery is through the two flat pins visible when the battery is removed. I fractionally bent one of the flat pins to increase the pressure on the battery contact. Hey presto! Now works every time, all the time.

    ReplyDelete
    Replies
    1. Thanks for the feedback. Glad this worked for you. My preference is still for electrical tape or a cable tie as you risk breaking the pins when you bend them like that. If taping or using a cable tie does not work then it would be safest to return the product for repair. However, if you have the touch of a surgeon a slight delicate twist on the pins might do it; but beware, break a pin and you are likely to void your warranty for the repair.

      Delete
  13. brilliant! worked for me. thanks a lot :-)

    ReplyDelete
  14. I am so happy to know that I am not the only having this type of problem. I have noticed that when the trigger is pressed, your hand rests on the button to release the battery. I'm definitely going to try your solution...Thank You!

    ReplyDelete
  15. Brilliant! Thanks for solving the mystery...

    ReplyDelete
  16. Why is this brilliant design? It's just expensive Chinese landfill. I'm going back to a dust-pan and broom.

    ReplyDelete
  17. I think i love you.

    ReplyDelete
  18. I had my battery secured with some tape, but it was still operating intermittently. I've decided that it's probably not the 2 flat main power contacts, but the 3 spring loaded contacts on the side. I cut a small piece of some 1/16" thick dense foam rubber gasket material that I had and slid it in behind the contacts down in the hole where the battery slides in. We'll see how that goes. I also have tape wrapped around the battery and handle. For something that otherwise works so well, I don't see how Dyson screwed this up so badly.

    ReplyDelete
    Replies
    1. Thanks for the tips and good luck with it.

      Delete
    2. Since I put the rubber behind those 3 side contacts I haven't had a problem. I've been corresponding with Dyson on this problem and finally got past all the canned responses (overheating,dirty filter,not charged,etc) and they sent me a new battery. I didn't want to untape my original battery to do a side by side comparison, but it looks like the new battery has a couple of tabs that will help stabilize it.

      Delete
    3. Good effort, well done and thanks for sharing the info.

      Delete
  19. I just bought a new DC44 Animal Plus from Costco, which I think is a new model. On this one there is no button to detach the battery, and there is zero information in the manual about how one would do it either. It does look like there's a screw on the back that probably would release it if loosened. On the one hand, this probably solves the problem of bad connection, but eliminates the possibility of buying an extra battery and quickly swapping them out.

    ReplyDelete
    Replies
    1. There should be a release button on the back of the hand grip (opposite side of the red trigger), just press it and the battery will come off.

      Delete
    2. Update. Yes the new model has a screw in battery as per Harvey's comment below:

      "The Battery is held in by two screws, one in back where release button is on older model of the DC44, and other screw is under bottom edge of filter."

      So to swap the battery, simply remove the 2 screws holding it in.

      Delete
  20. finally... a fix for my machine!!! gone through 3 separate units! Now its sporting a white band of electrical tape (my wife's go faster stripes) its fully working.

    Clips are a good idea, i have informed Dyson about this fix today.

    big thanks from Derbyshire, UK

    ReplyDelete
    Replies
    1. Well done, glad someone took the initiative to actually tell Dyson in person.

      Delete
  21. I also had same problem and discovered the fix by accident. However I called Dyson and theyre sending me a new battery so Ill have a spare yahoo! But even so, surely this is a design flaw and Dyson should be held accountable for fixing this? Dont rea;;y want to be attaching ugly cable ties to a vacuum that cost me £400!!

    ReplyDelete
    Replies
    1. Hi Kelly, I think Dyson already know, perhaps by finding this blog. Dyson are being accountable as they gave you a knew battery, free of charge I assume. I also think the new battery has been re-shaped for a more secure fit thereby fixing the loose fit problem. As for the ugly cable tie, I have switched to ugly electrical tape :) It doesn't bother me and works just fine. Thanks for the feedback.

      Delete
    2. I just purchased a Dyson Animal DC44 1/3/2014. It does not have a removable battery. The Battery is held in by two screws one in back where release button is on older model of the DC44 and other screw is under bottom edge of filter. Battery is now held in by screws. Model is Animal DC44 but the have changed model identification now CW9-US-EHA1796A. Even Dyson web site only shows DC44 with quick release battery. Dyson has changed unit but does not refer to as new or improved still Animal DC44. Now if they would only fix the trigger switch to stay on instead of having to keep pressing all the time.

      Delete
    3. Thanks Harvey, very handy info. as people are asking about the screw in battery. :)

      Delete
  22. My problem seems to be a bit different. The trigger will light the indicator lights but the motor won't run. I tried supporting the battery with my other hand and still no joy. This is only the second time it has been used as it was a Christmas present 2013.

    ReplyDelete
    Replies
    1. Sounds like you have not fully charged the battery. Check that the battery power cable is properly inserted into the caddy (push the pin all the way in) and then charge the battery. You could have a green light on the charger plug when charging, if not you probably have a loose connection where the pin from the power cable plugs into the caddy (so ensure the pin is fully inserted).

      Delete
  23. you are amazing- problem solved for my dc35. thnx muchly!

    ReplyDelete
    Replies
    1. Thanks anon, glad it works for the dc35 too.

      Delete
  24. Thanks for this post, it saved my sanity.

    I have the original US DC44 with quick release battery (no screws.) When I put a zip tie on it (we call 'cable ties' zip ties in the US, ha ha) it held it shut in such a way that it wouldn't allow you to separate the body parts to get the washable filter out.

    Solution? Went to the hardware store and picked up a 14 inch velcro stap, the kind with the plastic loop on the end. Now we can remove the battery at will to get the filter out.

    ReplyDelete
  25. Thanks Matty, I like the idea of a Velcro strap. I may upgrade from my electrical tape.

    ReplyDelete
  26. MattyJ, that's the one I have as well. Wonderful idea, thanks!

    ReplyDelete
  27. Thanks a lot ! So simple and efficient solution ! Works happily for my two dyson !

    ReplyDelete
  28. Any idea's on why my Dyson DC 44 will not power up at all? I was using it to clean up a lot of dog hair and it stop working. Charged the battery fully and it will still not work. Tried the battery tip listed above and it still will not work. SWN at swnynas@msn.com

    ReplyDelete
    Replies
    1. Check your air filter, it may be blocked with dog hair. If so wash it out in cold water and let dry completely for 24 hours. Also remove the hairs from the cleaning head. It may be that your battery is still not connecting to the terminals on the vacuum cleaner or the battery is dead.

      Delete
  29. An almost AU $600 vacuum cleaner and you need to jerry rig it to work! You have got to be joking. Return it for a refund, if enough are returned Dyson should get the message and rectify the problem.

    ReplyDelete
    Replies
    1. Yes, I understand your frustration. As far as I know Dyson service would help, but its much easier to tape it and forget it. Its an easy fix. Mine has electrical tape for well over 12 months and works fine.

      Delete
  30. Thanks Great suggestion. I had traveled down the same path and was about to take to it with a screw driver but then found your fix. Saved me destroying a good vacuum cleaner. I have a big hand and it often puts pressure on the battery also the docking station puts pressure on the battery.

    ReplyDelete
  31. Does anyone else find that having to squeeze the trigger constantly is an issue? I'm 56, slight arthritis, and man, after about 5 minutes of vacuuming my finger is hurting! I might have to try a zip tie on that!

    ReplyDelete
    Replies
    1. Yes, I am not a big fan of the trigger, I would prefer a standard switch too. You could try a Velcro strap (hardware stores should have them). That way you can tie and untie the strap as desired.

      Any other ideas anyone?

      Delete
    2. The handle and switch are a poor design IMHO. I find using the cleaner uncomfortable and designed for a small, young hand. Pity as it cleans well.

      Delete
  32. Dyson have redesigned the DC 44. A new type B battery which screws into a new body design. If you have issues then contact Dyson and get the body and battery replaced under warranty.

    ReplyDelete
  33. Same exact problem with my DC44, thank you for the fix!!!!

    ReplyDelete
  34. Hmm interesting observations+fixes. I shall look into this as my 5 month old DC34 is doing the exact same thing. I turned to the internet to see if others had similar experiences and I was led here.

    Surprisingly the battery on the DC34 isn't that heavy but yes it is a clip on/latch affair so I'll keep an eye on it. Thanks for your lovely blogpost on the issue!

    Darren
    London, Uk

    ReplyDelete
    Replies
    1. Thanks Darren. If you still have concerns Dyson have an excellent customer service and all you need to do is phone them. If you are still under warranty it is likely you will have a fix free of charge.

      Delete
  35. And here I am stuck in Spain with a 4 month old DC45animal and the green light on the charger flickers slowly. Any of you 'bright sparks' in UK have a solutionor should I but Ye Olde upright Hoover?

    ReplyDelete
    Replies
    1. Hey Anon, Dyson do have an excellent customer service, and if you are covered by warranty it is likely they will fix it for you, for free. All you need to do is phone them.

      Delete
  36. Love my Animal DC45 it stopped off and on also, thanks for the great tip the zip works great.

    ReplyDelete
  37. yea nice one Dyson.
    £285 quid for a hoover that works really well for two months.
    I would question the 'no loss of suction' claim too as the filters need washing out regularly and take hours to dry.
    Loved it at first but it keeps cutting out and so i did the cable tie thing-worked and now totally dead even after a full charge.
    I bought this as we have little spare time and it may shave ten mins off the hoovering a week-and i find myself on the internet trying to fix it and unblock the thing when I could be out doing something enjoyable.
    Same goes for our siemens ALWAYS cold dishwasher (E-02) and four hour defrost with a toolbox samsung american style fridge freezer.
    We need to go back to a fire and a wig-wam, all this expensive, complicated, unreliable bull**** is way too stressful.

    ReplyDelete
    Replies
    1. Hey Anon, Dyson do have an excellent customer service, and if you are covered by warranty it is likely they will fix it for you, for free. All you need to do is phone them.

      Delete
  38. I have a Dyson DC44, and every time I squeeze the trigger, the green LED light just blinks on and off once. It will not power on. I tried so many things and it is not working.

    It's out of warranty so I figure I am SOL on this unit now.

    Do any of you know what it means when the green LED just blinks once every time the trigger is squeezed?

    ReplyDelete
    Replies
    1. Its either the battery, the charger, or the dc motor unit. A bad connection where the terminals are barely connecting is still a possibility too in which case the connecting pins may need adjusting. Dyson has a dc motor unit and battery combination that you could buy. The best thing to do is call Dyson Service and ask for their advice.

      Delete
    2. Hello, I have tried the Zip tie on battery but my problem is the motor runs constantly but the power to the tools drops out.
      I tested with multimeter to do this and suction motor is fine but somehow the feed to the power pins drop out please any help welcome, even contact number for dyson.

      Delete
    3. You could have a dirty filter. Just remove it and wash it in cold water and let it dry completely. It could also be your motor pins may need adjusting where they connect to the battery terminals. You can google Dyson support, they have a kit that would fix this and your warranty may cover it.

      Delete
    4. And your cleaning attachment (i.e. the cleaning head) or tube could be blocked with dirt. You can poke it with something and pull out the dirt blockage if this is the case.

      Delete
    5. Check the floor tool carefully for a blockage. My excellent DC59 was not picking up stuff and cutting out intermittently while in use. The filter was ok and there was no blockage in the tube that connects the floor tool to the main body.

      However, when I look at the powered head (floor tool) there was some stuff there that I could'nt get out so I used a coin to release the base plate and found a compacted wad of fluff etc that was causing a blockage. Got rid of it and now all's ok again.

      Delete
  39. Great cable tie tip, fixed my problem. Superstar!!

    ReplyDelete
  40. Thank you, very helpful. It does happened very often, But I had another mishap: the filter was still wet after washing it so water got into the motor and killed it. Or so it seemed. I bought another main body but still not working. Is there a way to check if the battery is in fact dead?

    ReplyDelete
    Replies
    1. The new main body should have sockets for 2 screws to screw in the battery thereby fixing the original loose connection problem. But this also needs a newly designed battery with screws so you may need a new battery too for the best solution. Check with Dyson. The wet filter may have shorted the original battery too if water got into the circuit. The simplest thing to do is test the battery on another Dyson if you can find someone who has one. Otherwise the battery terminals are really hard to get access to as they are deep inside a cavity. You could get a cheap voltmeter and connect to the terminals but the prongs on the voltmeter may not reach the battery terminal. You could try and extend the terminal out of the cavity with a wire on each terminal and then put the voltmeter on the other end of the wires. However, be warned, if the 2 wires touch you will instantly short your battery killing it for good. The safest thing is to talk to Dyson and perhaps get a new battery for the new motor.

      Delete
  41. Works perfectly! Thank you so much!
    Still love my Dyson.
    Dave

    ReplyDelete
  42. Hello All, I have a DC35 (non animal) that has developed an unusual fault. i.e. trigger is needed to run the machine but power to the brushes is live all the time. Cannot think how the trigger would be by passed? Any thoughts?

    ReplyDelete
    Replies
    1. Sounds like the trigger switch is permanently in the on position as the circuit is always closed.

      Delete
  43. Oh ,how glad was I to read your tip. My Dyson was going to be thrown out as I was so fed up with having it stop every couple of minutes. Now solved, you are lifesaver. Thankyou.

    ReplyDelete
    Replies
    1. You are welcome Wendy, you can also call Dyson and they may be able to help with an upgrade.

      Delete
  44. Thanks! A great and simple fix for my DC35!

    ReplyDelete
  45. Virtually stopped using mine because of this exact reason. It is sooo annoying. Will try it out tomorrow, fingers crossed.

    ReplyDelete
    Replies
    1. If all else fails then call Dyson, they are very helpful.

      Delete

  46. Hi
    I put my Dyson DC16 back on to the charging unit and no lights came on and it is not charging at all now.
    The battery is finished?
    The problem is the charger?
    Thanks
    Michael

    ReplyDelete
    Replies
    1. Could be the battery or the charger as you say. Could also be no power supply, did you check the power cable is fully inserted into its socket? Otherwise if you know someone else with the same model you can swap batteries and chargers to test it out.

      Delete
  47. Great Discovery and experiment!! I also have exact same symptom.
    I thought my battery is going fade out. thank you for the sharing.
    Anyway, when my battery is dead in few years, I'll try to customize the battery pack. it's 22.2V and 1500mAh Li-ion, contains 6 of 3.7v Li-ion batteries. there are 3000~3200 mAh are available in the market now. I'll let you know when I try it. because 5minutes of max power suction is too short sometimes.

    ReplyDelete
  48. My problem was slightly different but a Bing Search brought me to this thread. In my case the vacuum motor was cycling on and off about every 1/2 seconds while the trigger was pulled. The beater brush "seemed" to be rotating normally. The green battery-condition light stayed lit continuously during this cycling which seemed to indicate that battery was supplying power OK. After a lot of fiddling (and trying the plastic tie on the battery pack trick which didn't help in this case) I finally noticed that the on-off cycling only occurred when the beater head was attached. When I removed the head, the machine operated smoothly. Looking at the head I saw that the flexible pipe just behind the beater brush was clogged with plastic Christmas Garland pine needles and lint. This clog was started by a sewing needle that was jammed across the throat of the flex pipe. After clearing this major blockage the Dyson DC35 began working properly again.

    This on-off cycling (as though the trigger was being pulled and released) was a strange reaction to the clogged beater head and I could not repeat it by simply removing the head and blocking the airflow with my hand. I hope this helps someone with a similar problem.

    Regards, Jim Fox

    ReplyDelete
    Replies
    1. Thanks Jim, yes a blocked air supply will stop the motor...

      Delete
  49. Thank you, you're a life saver. The cable tie was the remedy. Tried other approaches that didn't work.

    ReplyDelete
  50. Tanner, that little tip is "life changing". Very, many thanks.
    Colin.

    ReplyDelete
  51. i would love some input on my siutation.

    DC31, a few years old.

    You can test the motor by removing the bin and the filter, then pressing the part where the filter goes and pulling the trigger. I do this and it runs for a minute or so, then the green LED starts blinking slowly on and off. It then dies. I then let go of the trigger and press it again, and the unit suctions again, then shuts off. Each time the run time gets shorter, until it is unusable.

    The battery leads and contacts have all been cleaned and checked, and i tried the cable tie trick. I do this on the table where the battery cannot come loose.

    The initial run time is slightly better when the unit is fully charged, but not gone.

    The battery reads ~23V, even when shutting off, so i dont think the battery is dead.

    ideas?

    ReplyDelete
    Replies
    1. Sounds like a weak connection if the battery is fine. Have you inspected the terminals visually? Are they making a solid connection? Best to call Dyson I think.

      Delete
    2. Also ensure your air filter is clean and inspect the head/tube for a blockage...

      Delete
  52. Have just read this post and am going to see if that is part of the problem. My Dyson was working well when I got and whilst I too think there are some design faults (which, personally I think are unacceptable on a machine of this price), nevertheless I was happy with it and it was the doing the job I bought it for. However, last week I noticed (with an empty cannister) that the motor has started overheating and it didn't seem to be holding its charge. I put it back on charge overnight and today when I started using it, the motor got as was becoming the case but now, like you mentioned, the motor cuts in and out and I have to keep pressing the trigger on/off. Really frustrating. I've also noticed that the air isn't circulating around the cannister anymore, so wondering if there could be a blockage too. This is really frustrating and I think that Dyson should address these issues as they are not user issues but design flaws.

    ReplyDelete
    Replies
    1. Have you cleaned the air filter? Blockage in the head or tube is also likely.

      Delete
    2. Check the floor tool (powered head) for a blockage. You may need to unscrew the base plate with a coin. Hopefully you will see the blockae there. Takes a few seconds.

      Delete
    3. Ditto what Mark says. Also, after you pull out the beater bar, set it aside and look into the bottom of the floor tool. I found a big wad of junk up there and pulled it out. However--it keeps reclogging! Always in that same spot, so something else must be stuck up in there where I can't reach or see. I can further take it apart by unscrewing the two tiny screws located in recessed holes on either side. I hope that does the trick!

      Delete
    4. Mark/Carol, thanks. Yes, taking off the motorhead i.e. the bit with the roller brushes that sweep the carpet on the end of the tube will help find where the block lies. If it works with out that then you know where its blocked.

      Delete
  53. Had the same problem with my DC 35. Called Dyson and they walked me through all sorts of questions and tests. Woman on the other end of the phone was as nice and as helpful as could be. She decided that it was the connectors in the pickup tube. Sent me a new one for free even though my machine was out of warranty. Got it in less than a week.

    It did not solve the problem.

    Just tried the tape over the battery solution. Seems to have done it. Remains to be seen how long it will last.

    ReplyDelete
  54. I bought my Dyson from the US and had it sent to Hong Kong a year ago. Every since, I have been experiencing this problem. It had not bothered to call Dyson but the problem had gotten really bad lately. Just check out your posting today and the problem was fixed. Thank you.

    ReplyDelete
  55. Plenty thanks! I was just about to call those guys.

    ReplyDelete
  56. You just saved me $65 for a DC35 battery!!! I hope Dyson fixes this design issue.

    ReplyDelete
    Replies
    1. That's great.

      Yes, Dyson has a kit that fixes the problem and you should get it mailed out to you for free. All you need do is call them.

      Delete
  57. Thanks for posting this, I had the same problem and also thought it was the switch and found your site googling for a solution. The zip ties work well.

    Kevin

    ReplyDelete
  58. Okay, how about this one?: Battery fully charged, unit thoroughly cleaned, power doesn't cut out, nor does suction stop. The problem? The roller keeps stopping. The unit keeps going, but I have to keep letting go - pressing the trigger to get it to go again. Thoughts?

    ReplyDelete
    Replies
    1. Wash the air filter and let dry. Clean the head i.e. cut away trapped hairs including around the spindles. Look for a blockage in the airways i.e. head and tube.

      Delete
  59. Hi
    I have a DC34 animal. Have used it for about four years without problem. Recently the motor began to pulsate and cut out after a few seconds. It runs for less time on the MAX setting and the pulsations are more pronounced. I have tried washing the filter, but it's no better. I have tried the cable tie fix, but that makes no difference either. I bought a new filter, which I've just fitted, but again, no improvement. There are no blockages, as far as I can see, and I have not got any tools fitted, just the flat tube thing That I use for cleaning the fluff out of our tumble dryer. However, it seems to run fine with the the filter out, if I put in the filter (genuine Dyson part) it runs intermittently as described above. Any suggestions gratefully received.
    Trev. UK

    ReplyDelete
    Replies
    1. Fluff, powder and foam will easily block the filter so I suggest you don't use it for materials that are so fine. Perhaps some of the fluff got through the filter into the motor creating a partial blockage of airflow. Best bet is to call Dyson. Otherwise try your battery on another Dyson, and vice-versa, to eliminate the battery as the problem. A clogged motor is my guess.

      Delete
    2. Thanks Taner
      Trev

      Delete
    3. Just called Dyson, as you suggested. Very helpful. The small, hinged flap inside the dust container was blocked. Apparently, it should hinge freely to prevent the machine from disgorging its contents. Anyway, after rooting around with a bit of wire it's working well again.
      Thanks
      Trev

      Delete
    4. Well done Trev, thanks for posting the information.

      Delete
  60. That’s so cool! I’ve been wanting to get a Dyson DC 44 Animal Trigger Problem Easily Fixed for a long time, but I didn’t know if the steep price tag would be worth it. I think it might be after your shared! Thanks very much!

    ReplyDelete
  61. It is so nice to be able to go to my computer and search for something like "Why does my Dyson DC 44 keep cutting off?" and finding gold like this blog!
    Thanks Taner! My overpriced and poorly engineered cordless vacuum is now usable once again!
    Protip: if you don't have zipties big enough to go around the battery you can link a couple of smaller ones together.

    ReplyDelete
  62. I just used a couple of shorter zip ties and linked them together. This absolutely solved my problem which was what I thought a bad power connection to the power head. It would stop turning periodically but it would appear the motor would continue. It was probably a subtle enough break in the connection as the battery moved to just cause that bit of flaky behavior. Thank you so much!!

    ReplyDelete
  63. Anons, remember a call to Dyson, it is worth it. They have a kit to fix the loose battery problem and you may get it for free.

    ReplyDelete
  64. I have this problem but the battery fix doesn't work. Mine was working fine then all of a sudden nothing. The LED on top of the motor housing lights up but there is no other electrical activity at all. Going ot call Dyson.

    ReplyDelete
    Replies
    1. Called and was told by a very nice person that the light blinking (I hadn't held the trigger down long enough to notice it had a slow blink) indicates a low battery. I had just pulled it from the charger but apparently the lead hadn't been fully inserted into the vacuum. Duh. I told him I felt like the guy that towed his car to a mechanic only to find out the problem was it was out of gas!

      Delete
    2. LOL! The old "lead not fully inserted into the socket" problem.

      Delete
  65. Mine has just starting to do it after 2 years and a month just out of warranty Bummer, anyway being a techo I thought the obvious, battery OK, Terminals Clean, etc, but didnt think of connection problem, the cable tie whacko thank you works a treat, but agree with all greatest bit of Kit, cant do without it.

    ReplyDelete
  66. I bet none of Dyson rep would show me this trick! You made my day!

    ReplyDelete
  67. You saved me from purchasing a $70 battery. Thanks for the solution!

    ReplyDelete
  68. Thank you so much. Has worked for me too. I thought my much loved Dyson was dying. I knew it was some sort of contact issue but I didn't know how to fix it. You're a genius!

    ReplyDelete
  69. Epic, just epic. Thank you so much.

    ReplyDelete
  70. Here's another solution to this issue: If you take the battery out and look down inside the handle, you'll see 2 big metal prongs, then 3 smaller curved metal pieces that bend back around a little black bar. Those 3 metal strips are what end up losing contact and causing the vacuum to cut out. To fix permanently without zip ties, I used a small screwdriver to carefully push down on the top of each metal strip, which bowed the curved part out further (be careful not to push too hard and introduce a crease). After the bars were curved more, I took a small piece of paper and folded it about 3 or 4 times, then stuffed it down behind those 3 metal bars (between the bars and the plastic handle itself). When I put the battery back in, it is a noticeably tighter fit, and it doesn't wiggle at all or have any play. I have yet to see how long this fix holds up, but I imagine I could get the paper-stuffing part to be even firmer if I took more time, or used something else (non-conductive) like hot glue or something. Anyway, the tension of those 3 pins against the 3 contacts on the battery post is definitely the source of the issue, so adding a larger curve ensures that everything stays in contact. Good luck everyone!

    ReplyDelete
    Replies
    1. Great analysis Nathan, thanks for sharing.

      Delete
    2. Nathan, you are 100% correct! I did the same thing and it worked. Then I read the rest of the blog and saw you got there 1st, congrats.

      Delete
  71. Thank you, Thank you, Thank you.
    I've been experiencing this problem and was about to throw it through a window.
    I figured what the heck, if this doesn't work then I can toss it.
    Is there anything a cable tie won't fix?
    Thanks again.
    Bec

    ReplyDelete
  72. Brilliant. We bought a refurbished Tyson some years ago, and it has always been balky. My wife never stopped complaining about it, and swearing we would never buy a used electronic thing again. I always thought it was a bad power switch, and finally today I resolved to take the damn thing apart and fix it. But first I decided to do an internet search to see if others had the same problem. I found your blog post and did the cable tie fix - and it works! Thank you for being so persistent, methodical, and successful at finding the right cause - and the solution!

    ReplyDelete
  73. I was just about to throw this in the trash as I was so frustrated with the power issues. I wanted to say thanks as this did help for a bit but was still having the issues. Until I took the battery out and placed a drop of contact cleaner in each of the slots (- +). That fixed it instantly.

    ReplyDelete
  74. Do you have to hold the trigger in the 'on' position to have constant draw? I have arthritis and I find this difficult.

    ReplyDelete
    Replies
    1. Yes, you do. This model was designed such that you have to hold the trigger in the fully depressed position in order to provide power. I think it would be a better idea to simply have an on/off button like most other vacuum cleaners. Not many people really like the trigger, myself included. I am not sure if you could find a detachable clamp in the hardware store to hold the trigger for you...

      Delete
  75. My DC44 stopped working intermittently the other day. I stumbled across your blog and fix today. Your solution solved my problem. Thank you so much!

    ReplyDelete
  76. An interesting idea. I had the dodgy trigger problem bit found the cause was the 3 switch contact pins inside the battery socket weren't even so I used a small jewellers screwdriver to retension them and make them even and voila, the switch now makes contact at ~half depressed instead of fully depressed + additional cramp inducing pressure. Thank you for the suggestion that lead me to the problem cause as it had been annoying me ever since I bought the DC34.

    ReplyDelete
  77. Just done this myself and fixed the issue, thanks!

    ReplyDelete
  78. Hooray and thank you!! My DC34 as been driving me mad with this problem. Dyson needs to acknowledge the problem and publish this "fix" on its website!!

    ReplyDelete
  79. Thanks Taner! I had the exact same problem and was pretty sure there would be a fix on the web... Luckily your post was the first I stumbled across! My Dyson is now better than new!

    Cheers,

    Paul

    ReplyDelete
  80. Thank you Taner, I have had this problem for a few months now. Even stripped it down and cleaned everything. Thinking blockage or some such, overheating. Got fed up trying to use it this morning and had a look for any answers on the WEB. Your was the first and the perfect solution I found. Sadly, from reading other feedback comments, it seems this problem is not uncommon and has been around in other models for some time. A real shame Dyson have not taken note and improved their design.

    ReplyDelete
    Replies
    1. Hi Anon, my understanding is Dyson have taken note and their newer models have been revised.

      Delete
  81. You are a GENIUS! Thank you!

    ReplyDelete
  82. Your solution worked for my Dyson DC 44 also! Thank you for your creativity, tenacity, and sharing the solution!

    ReplyDelete
  83. Great - I love the internet for finding these snippets of information. Thanks for sharing. Worked a treat. I've seen people selling off their machines for cheap on Ebay saying they have a faulty button!

    ReplyDelete
  84. Thank you so much for posting! I had the exact problem you described. It took me all of two minutes to fix! Can't wait to show my husband my handy work!

    ReplyDelete
  85. Clean the connections with a pencil eraser...Push on the down arrow button above the electric connector. It will expose the contacts when the battery will separate. Look at the connections between the filter as well, they too can be cleaned with an eraser. Presto... no more zip ties

    ReplyDelete
  86. Thank you for this!!! I have two handhelds and both started having this issue about 6 months ago. I thoroughly cleaned them and was super frustrated when it didn't help. I called the Dyson support line and was told I needed new batteries. :( I am THRILLED to have found your advice!!! THANK YOU THANK YOU THANK YOU!!

    ReplyDelete
  87. So I sat down at the computer to google where to buy a new switch for the DC44 and how to install it but found this brilliant, quick inexpensive fix first. Thank you so much!

    Phil - London

    ReplyDelete
  88. Just added the cable tie to our DC35 and fixed the problem. Thank you for posting.

    ReplyDelete
  89. My thanks for your post on this issue. Like most others thought that the trigger switch was the issue and was looking for guide on how to,replace it. Found your post, followed your advise and my DC44 is working the way it should. For m this certainly illustrates the power of the internet and what an extremely helpful tool it is. Again, my thanks to you!

    ReplyDelete
  90. Dude -- thanks! The Dyson "cut off" problem was driving me crazy. Slapped on a zip tie and will see if it fixes it after a recharge. Greets from the USA.

    ReplyDelete
  91. Great tip, one cable tie and now my Dyson 44 works like it should. Thanks so much.

    ReplyDelete
  92. Thank you I have tried this worked for awhile now back to cutting out guess cable tie might be getting loose...but it does my head in to think that I am using a cable ties on an appliance I paid hundreds of dollars for... maybe I should get the duct tape out as well but I do love it and that's the only reason it's not in the trash. I also tried all the other fixes cleaning battery terminals none of those fixed the problem and that is what Dyson support tell you ...do they realize how big this problem is and I wonder if they have fixed it in newer models?

    ReplyDelete
    Replies
    1. Hi Anon, yes Dyson are aware if its the DC 44 model you are talking about. They have a replacement battery kit that secures the battery with a screw designed solution, and they can supply it to you if you call them.

      The newer models have been revised as I understand it.

      If you don't want to contact Dyson you can consider some of the solutions in some of the replies above. One involves re-tensioning the pins inside the battery socket. This is a superior solution as long as you do not damage the pins in the process.

      Its best to call Dyson but outside of that then read these two replies above (and follow at your own risk):

      Anonymous23 June 2016 at 11:38

      John Lees24 November 2015 at 00:50

      Good luck.

      Delete
  93. You are amazing, Taner! Had the same problem, and almost bought a new battery online, or as the wife pushed to buy a new unit. Searched online, and here it is your post...life saver! Salute...

    ReplyDelete
  94. Thanks Taner! Found the very last zip tie in the shed and now my wife thinks I'm a genius!

    ReplyDelete
  95. Hey Taner, unfortunately this did nothing for my Dyson, any other ideas?? Thanks for the help!

    ReplyDelete
    Replies
    1. If you have no power when you press the trigger try pushing up with your hand on the underside of the battery while holding the trigger. If still no power check that the battery is charging when docked...See charge light. If not charging check the power cable plug is fully inserted on the back of the dock unit.

      Delete
  96. I tried cleaning out the V6 animal. Nothing was working--kept cycling on and off. I washed the filter and put back in before dry. Water got into the motor. The machine stopped. I took a hair dryer and blew out the inside filter cavity and backside of motor. Checked and it worked but then went dead and battery is flashing red. What now???

    ReplyDelete
    Replies
    1. Try recharging the battery. Test by pushing up on the underside of the battery and holding the trigger. If all that fails try swapping the battery with one that you know works (maybe a friend of a friend has one you can try). If that fails it's a gamble. You may have shorted the battery or the motor. It's worth calling Dyson for advice too.

      Delete
  97. Great discovery Taner! It just works like a charm now. Your post saved me hundreds of dollars - I was thinking about buying a new one already.
    Thanks a lot~

    ReplyDelete
  98. Mine stopped working the charging unit flashes green when connected,the green light on unit goes on when plugged in but motor does not go on when it is unplugged the units light stays off and no motor

    ReplyDelete
    Replies
    1. Yep, that's what this thread is all about...A loose connection. Push up on the underside of the battery while undocked and press the trigger. If it works try a cable tie.

      Delete
  99. Thanks that's brilliant it worked!! Have googled this problem for ages and tried every option but now it's sorted so we can use it again lol

    ReplyDelete
  100. Just had to say many thanks, was just about to replace my dc35

    ReplyDelete
  101. Thank you thank you thaaaank youuu!!!��

    ReplyDelete
  102. Thanks! I almost threw it out. You saved me some $$$$$$

    ReplyDelete
  103. this trick worked for awhile but alas now nothing seems to help I love my Dyson but am at my wits end Dyson only tell you to clean contacts etc...so I guess I will have to fork out another $400 plus for a new one and yes I will go another Dyson and hope they have fixed the problem

    ReplyDelete
    Replies
    1. Check out these 2 previous solutions pasted here for your convenience:

      John Lees24 November 2015 at 00:50

      An interesting idea. I had the dodgy trigger problem bit found the cause was the 3 switch contact pins inside the battery socket weren't even so I used a small jewellers screwdriver to retension them and make them even and voila, the switch now makes contact at ~half depressed instead of fully depressed + additional cramp inducing pressure. Thank you for the suggestion that lead me to the problem cause as it had been annoying me ever since I bought the DC34.

      Anonymous23 June 2016 at 11:38

      Clean the connections with a pencil eraser...Push on the down arrow button above the electric connector. It will expose the contacts when the battery will separate. Look at the connections between the filter as well, they too can be cleaned with an eraser. Presto... no more zip ties

      Delete
  104. Taner you are great to find this simple but clever solution.
    I have sent my dyson dc45 2 times to service and returned back stating there was no problem found.
    anyway this solved my problem.
    Loves from Turkey

    ReplyDelete
  105. Fixed the battery problem on my DC44 by gluing a piece of plastic card on the lip of the battery pack so the clip holds it in place properly - bit of a miscalculation there by Mr Dyson - though only by a mm or so!

    ReplyDelete
  106. Thank you, Thank you. I have had this problem for several years and it just kept getting worse. I was going to throw it out, but I thought I'd give the internet a try. Worked like a dream. You are the bomb!!!

    ReplyDelete
  107. I agree with the adulation and thanks already posted. Glad I found your post.

    ReplyDelete
  108. I was looking for dismantling instructions to give it a good clean & found this. Yay! Been having this problem for years, thank you.

    ReplyDelete
  109. Your the man. Did what you said and my Dyson now works like a charm.. Thanks a bundle

    ReplyDelete
  110. Ditto to all above. Wow... thanks.

    ReplyDelete
  111. Had this vacuum for several years, and have had this issue for that long. Finally decided that enough was enough, time to replace. Thought let's look and see. Your fix took care of this issue. Thank you!

    ReplyDelete
  112. How many years on and you are still getting good karma. Have some from me too Taner bey! Couldn't find my cable ties but gave it a good squeeze and left it on the charger... I think my wife was pleased to hear my go all Dr.Frankenstein with my "It's ALIVE!" Thanks again.

    ReplyDelete
  113. Hi all. I have a D44, with the filter and dust collection bowl off it still fails to run. Not any type of blockage, low charge which I thought but works well on low and max. You can pull the trigger in and out and it works well then, out of the blue it won't work. Tried the cable tie. Failed. Bent contacts not good either. Cleaned contacts still no use. Thinking faulty trigger now even though the small light on top lights up and the max light both come on.
    I have even pulled the battery down so you can see between the battery and the body by 4 mm, still works.
    Now have to figure out how to pull the trigger out. And test.
    Thanks for your site.

    ReplyDelete
  114. NOT ALWAYS A LOOSE BATTERY?

    I think that there are two problems here - with the same symptoms - one of the problems (loose battery) is solvable by your suggestion and the other isn't.

    Our later model DC44 cuts out after only a few seconds use on 'Max' but will continue to run for longer in normal mode - but eventually it also cuts out - and then a few seconds later it's fine again.

    Battery is fine, connectors are good and I've cleaned, washed and unblocked every filter and nook and cranny of the thing. But no improvement.

    If it was a loose battery compartment then I'd notice some change when I gripped or moved the battery. There's no movement at all and no improvement. Also if it were a loose battery then why would the 'Max' setting not work but normal mode does? Both need power.

    As I say, I think that the loose battery problem is being solved but there has to be ANOTHER bug that's causing the cut out which is not connected to a loose battery.

    ReplyDelete
  115. Have had the same problem with the battery and the vacuum quitting. Called Dyson and they acted like I was crazy and they had never heard of anything like that. I bought a second battery hoping that might solve the problem, but....no. So I have two batteries now. Also, had the rubber O - ring that seals the dust chamber to the motor top begin leaking. Apparently hardened with some age. Called them again and they told me "No" "We don't sell parts like that to consumers. They couldn't sell me an O Ring! Went to my @NAPA auto parts store with the old one to replace it. Got two O Rings that will seal the gap ok. Best part was the clerk at the auto parts store said he had the same problem with his Dyson and was going to take a couple O-Rings home, and fix his. Couldn't believe that after buying their $400.00 vacuum, they wouldn't sell me an O-Ring. Adios, Dyson.

    ReplyDelete
  116. Ok well that's nice for some people but not the actual cause for a lot of the DC44's light blinking green because it's actually the motor brushes are getting burned out because of the poor filtration that Dyson uses on the DC 44 and that has to also do with people not taking care of their Dysons and by that I mean there not emptying the cannister when its 1/3 or at most 1/2 ways full and people wonder why Dysons or any other vacuum cleaner always get clogged it's because they dont empty the canisters when their supposed to !! There are no ifs, ands, or buts about it,clean your canisters regularly and there won't be all of these problems !! It's common sense if people would use it !! If we never hardly took showers people would have so much disease and illnesses (same thing) if we never changed our oil in our vehicles they would be broke down everywhere (same thing) just like computers if you dont take care of them and clean them they will not work and overheat etc,etc !! Devices like people need constant cleaning or they/us will break down !! Just my experience !!

    ReplyDelete